Terms of Service

1. Who we are

The platform is owned and operated by NEXUSVIBE SL, with tax identification number (NIF) B70966650 and registered office at C/Casas de Miravete Nº 22A, Planta 4, Oficina 4, 28031 Madrid, Spain.

Registered at the Commercial Registry of Madrid, Volume 46502, Folio 135, Section 1, Sheet M-816510.

You can reach us at gestion@nexusvibe.net (company contact), support@fitconnect.pro (general support), or privacidad@fitconnect.pro (data protection).

2. Description of the service

FitConnect Pro is a B2B software-as-a-service (SaaS) platform that connects personal trainers, strength coaches, and dietitians ("trainers") with their clients.

Through the platform, trainers can create and share training plans and nutrition or diet plans, and clients can track their progress (photos and measurements), communicate with their trainer via chat, and make payments to their trainer.

FitConnect Pro provides the technology tool only. It does not provide coaching, sports, nutrition, or medical services, and it is not a party to the professional relationship between a trainer and a client.

3. Eligibility and user accounts

You must be at least 18 years old and have the legal capacity to accept these Terms. By registering, you confirm that the information you provide is truthful, accurate, and up to date.

Each person has a single role on the platform: trainer or client. You are responsible for keeping your credentials confidential and for all activity carried out under your account.

• ·Provide accurate information and keep it up to date.
• ·Protect your login credentials and do not share them with third parties.
• ·Accept responsibility for the activity carried out under your account.
• ·Notify us immediately of any unauthorized use at support@fitconnect.pro.

4. The trainer–client relationship

Trainers are independent professionals and are not employees, partners, or representatives of NEXUSVIBE SL. FitConnect Pro acts solely as a technology intermediary.

Training and nutrition plans, and any recommendations, are prepared and delivered under the sole responsibility of the trainer. NEXUSVIBE SL does not supervise, verify, or guarantee the suitability, qualifications, or accuracy of the content trainers create for their clients.

Any agreement, service, fee, or dispute relating to the coaching service is entered into directly between the trainer and the client.

5. Medical disclaimer

FitConnect Pro and its trainers do not provide medical services or health advice. The information available on the platform is not a substitute for the diagnosis, treatment, or advice of a qualified healthcare professional.

Consult a physician before starting any training program or nutrition plan, especially if you have a health condition, are pregnant or breastfeeding, or take medication.

Physical exercise and dietary changes carry inherent risks. You participate in any program at your own risk. If you experience pain, dizziness, or any concerning symptoms, stop and seek medical attention.

6. Payments

Payments are processed through Stripe and Stripe Connect. NEXUSVIBE SL does not store full card numbers.

Clients may make payments to their trainer (one-off payments or coaching memberships) through Stripe Connect. Trainers subscribe to FitConnect Pro to access the platform's features. Client-to-trainer payments are paid out to the trainer via Stripe Connect, net of applicable platform and Stripe fees.

The trainer is responsible for meeting their own tax obligations on the amounts they receive. Prices are shown inclusive of applicable taxes where relevant.

• ·Provide valid and sufficient payment information.
• ·Pay all fees and charges applicable to the services you purchase.
• ·Accept that Stripe acts as an independent controller of payment data.
• ·Accept that trainer subscriptions renew for the contracted period until cancelled.

7. Refund policy

FitConnect Pro does not offer refunds. All charges, whether trainer subscriptions or client-to-trainer payments, are final and non-refundable once processed.

You may cancel your trainer subscription at any time; cancellation takes effect at the end of the current billing period and does not entitle you to a refund of amounts already paid.

This policy is without prejudice to any non-waivable rights granted to you under applicable consumer protection law.

8. Acceptable use

You agree to use the Services lawfully and in accordance with these Terms. In particular, you agree not to:

• ·Engage in any illegal or unauthorized activity.
• ·Harass, abuse, defame, or harm other users or trainers.
• ·Impersonate any person or entity.
• ·Upload unlawful or offensive content, or content that infringes third-party rights.
• ·Interfere with the operation of the Services or breach their security.
• ·Access restricted areas without authorization or by automated means.
• ·Use other users' data or content for purposes outside the coaching relationship.

9. Intellectual property

All content, trademarks, logos, software, design, and functionality of the platform are owned by NEXUSVIBE SL or its licensors and are protected by intellectual and industrial property law.

Trainers retain ownership of the plans and content they create and grant NEXUSVIBE SL a limited license to host and display them to their clients for the purpose of providing the Services.

Reproduction, distribution, or transformation of the platform's content without express authorization is prohibited.

10. Limitation of liability

The Services are provided "as is" and "as available". NEXUSVIBE SL does not warrant that the Services will be error-free or uninterrupted.

To the maximum extent permitted by law, NEXUSVIBE SL shall not be liable for indirect, incidental, special, or consequential damages, nor for damages arising from the plans, recommendations, or conduct of trainers, nor for decisions you make based on information obtained on the platform.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Suspension and termination

You may stop using the Services and request deletion of your account at any time.

We may suspend or terminate your access if you breach these Terms, if your use poses a risk to the platform or other users, or where required by law. Termination does not affect amounts already accrued or obligations already in force.

12. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on the platform with a new update date. Continued use of the Services after publication constitutes acceptance of the amended Terms.

13. Governing law and jurisdiction

These Terms are governed by Spanish law.

Any dispute arising from these Terms or your use of the Services shall be submitted to the courts of Madrid, Spain, unless the consumer protection rules of your country of residence provide otherwise.

14. Contact

If you have questions about these Terms, write to support@fitconnect.pro or to NEXUSVIBE SL, C/Casas de Miravete Nº 22A, Planta 4, Oficina 4, 28031 Madrid, Spain.

For data protection matters: privacidad@fitconnect.pro.